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Customer Relations Executive - Educan Global Operations Pvt. Ltd

Date Posted: Jan 10, 2025
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Job Detail

  • Location:
    Ramapuram ,
  • Company:
    Educan Global Operations Pvt. Ltd
  • Type:
    Full Time ,
  • Shift:
    First Shift (Day) ,
  • Career Level:
    Fresher , Experienced , Intern/Student ,
  • Positions:
    4
  • Experience:
    1 - 2 Years , Fresher , Less Than 1 Year ,
  • Gender:
    No Preference
  • Degree:
    Intermediate/A-Level , Bachelors ,
  • Apply Before:
    Jan 31, 2026
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Job Description

  1. Client Communication & Support:

    • Serve as the primary point of contact for clients seeking immigration services.
    • Provide timely, accurate, and clear responses to clients' inquiries via phone, email, or in-person.
    • Address client concerns or complaints and resolve issues in a professional and efficient manner.
    • Offer guidance and support throughout the entire immigration process, ensuring clients feel informed and confident.

  2. Document & Application Assistance:

    • Assist clients in gathering required documentation and completing immigration applications accurately.
    • Review client documentation to ensure it complies with immigration regulations.
    • Track the status of client applications and provide updates regularly.

  3. Relationship Building:

    • Build and maintain positive relationships with clients to foster trust and loyalty.
    • Follow up with clients post-application to ensure satisfaction and offer further assistance if needed.

  4. Process Improvement:

    • Identify opportunities to enhance customer experience and streamline internal processes.
    • Work with the team to implement improvements and innovations in customer service practices.

  5. Collaboration:

    • Collaborate with legal teams, immigration consultants, and other departments to ensure smooth processing of client applications.
    • Provide feedback on client experiences to help refine services and strategies.

  6. Record Keeping:

    • Maintain detailed records of client interactions, including inquiries, feedback, and complaints.
    • Ensure all client communications are logged into the organization's CRM system for reference and follow-up.

  7. Educational Support:

    • Provide clients with accurate and up-to-date information regarding immigration policies, regulations, and requirements.
    • Conduct client orientation sessions to guide them through the immigration process.

 

Benefits

Skills Required

Company Overview

Educan Global Operations Pvt. Ltd
Kottayam, Kerala, India
1 Current Jobs Openings

Educan Global Operations Pvt Ltd is a leading overseas immigration and recruitment company dedicated to providing exceptional services in immigration consultancy and recruitment solutions. Our mission is to connect talented individuals with global op... Read More

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